experience

• 2021 to current Applied Materials

• senior director, global IT digital workplace, collaboration, and generative AI

• • leading a team of directors and senior managers responsible for engineering modern device management on thousands of endpoints, including desktops, laptops, mobile devices, AR/VR, and smart warehouse devices
  • managing key collaboration and communication platforms including M365, Email/Messaging, Teams, Power Platform, Zoom, webinars/live events, video streaming, and knowledge management
  • delivering generative AI productivity solutions for the enterprise, including training/awareness, utilization and ROI measurement tools

• senior manager, global endpoint engineering (2021 to 2022)

• • leading a globally distributed team of 10+ direct reports to transform the workplace across 75k+ managed endpoints (desktops, mobile, AR/VR), including:
    • migrating to cloud-based system imaging and deployment from anywhere
    • measuring and implementing operating system and browser security baselines (CIS) to proactively mitigate risks
    • introducing a flexible desktop-as-a-service cloud VDI offering with secure access from any unmanaged device
    • transitioning to a co-sourcing operational model with no negative service or KPI impacts
  • winner, 'world class performer' award (2022)

• 2017 to 2021 Dimensional Fund Advisors

• manager, global workplace technology experience & support services

• • led multiyear digital workplace transformation, including Windows 10 and Office 365 transitions and service lifecycles
  • developed global team of 6 accountable for holistic technology experience, including core hardware/software platforms for 2000+ devices in 10 countries
  • modernized all endpoint, peripheral, and print hardware platforms that deliver over $500k in annualized savings
  • conducted a team of 15 to continuously improve support service delivery, resulting in reduced average resolution times and improved CSAT across 3500 contacts/month
  • implemented modern endpoint detection and response (EDR) security program
  • directed rapid response (<2 wks) for transition to 100% work from home during global pandemic (managing people, process, and technology aspects)

• 2010 to 2017 NXP Semiconductors

• manager, global workplace computing & collaboration services (2015 to 2017)

• • critical role in overall IT infrastructure and systems integration during $10B tech merger (9th largest), while identifying and delivering $2m in savings
  • directed a team of 10 in strategy and implementation of merger of vital collaboration tools across distinct Office 365 tenants for 40k+ people in 30 countries
  • simplified infrastructure and eliminated $150k in capex and opex costs leveraging existing video broadcast delivery and videoconferencing solutions
  • developed global design, testing, and migration plan for Windows 10
  • established service agreements for $20m+ managed service provider contract and selection committee participant
  • presented and participated in quarterly service delivery reviews with audiences of 10+ senior stakeholders

• architect, identity and access management (2012 to 2015)

• • architected and executed highly automated identity management (IAM) system for 100k+ accounts, resulting in IT innovation award
  • directed a hybrid enterprise migration to Office 365 for 20k+ accounts
  • achieved single sign-on across 50+ internal and external business essential applications
  • consolidated disparate corporate directories, returning $200k in license savings
  • implemented secure self-service password recovery and privileged account management, resulting in 10% reduction in help desk contacts
  • winner of IT design challenge for developing and presenting facial recognition software using opensource technologies

• technical team lead, vip/senior executive support (2010 to 2012)

• • personally managed information technology for CEO and all senior-level executives from every business unit
  • defined desktop experience and imaging standards for all Microsoft and Apple desktops in the organization (30k)
  • expanded utilization of videoconferencing infrastructure by 150%
  • led IT project management for high impact companywide events (public/private) with thousands of attendees
  • created corporate IT standards, documentation repositories, and system process workflows
  • employed modern device management lifecycle of 1000+ mobile devices and tablets

• 2004 to 2010 Institute for Advanced Technology

• lead systems administrator

• • managed, deployed, monitored all server infrastructure, including domain controllers, print, file, imaging and update servers across a variety of operating systems
  • defined entire user desktop experience, from startup to shutdown, and support of 250 users in hybrid government classified/unclassified environments
  • authored business impact analyses (BIA) and disaster recovery plans (DRP)
  • administered and managed all user identities, group policies, roles, and access controls